Our Shipping Guide

Shipping Cost

NSW, VIC, SA, QLD & ACT : 

For orders over $89, PET BESTY offers Free Shipping*.

For orders under $89, there is a flat rate $9.95 Standard Shipping and $20.95 Express Shipping.

WA, TAS & NT : 

For our customers live in WA, NT and TAS, shipping cost is based on the weight of your order. You will see the shipping fee before you proceed to payment. We are trying hard to offer you Free Shipping soon!

*Free shipping means the cost of shipping is built into the price of the item, so delivery costs may still be deducted from refunds for returned items. If you require further information about our refunds policy, please visit our Refund Policy page.

Please note that Post Office address, PO Boxes, Parcel Collect, Locked Bags, or Parcel Lockers are not acceptable for oversized items (cat litter, cat litter box and cat tree). 

Shipping Time

All orders are delivery from our Melbourne Warehouse.

Within metro Melbourne: 2 - 5 business days

Other cities and large towns in VIC: 3 - 6 business days

Within metro Sydney: 2 - 6 business days

Other interstate locations: 4 - 10 business days

 

*If the parcel is returned to sender because it wasn't collected or a redelivery wasn't arranged or invalid address, we'll need to charge a $25 per order fee to cover the return and reshipping costs. If you'd rather, we can refund the cost of your order minus the $20 per order returning fee charged by the courier.